Velkran support
Contact
Questions, problems or ideas? Email [email protected].
Frequently asked questions
Is the app the same game as velkran.com?
Yes. Same world, same players, same account. Sign in with your Velkran account, or create one in the app, and carry on in the browser whenever you like.
How do I block or report a player?
Open their profile and tap Block: they can no longer message you, befriend you or invite you to their family, and their messages are hidden from you. Unblock them under Settings → Blocked players. To report a message, open the conversation and use Report.
How do I delete my account?
In the app: More → Settings → Delete account. Your email, password and alerts are removed right away and your character is renamed; the rest goes at the end of the round.
Delete your data
Email [email protected] with the name of the app. If the app shows a player ID or player name, include it so we can find your data.
When you email us, we delete your player profile, progress, scores and usage data within one month and confirm by email. Purchase records stay for our bookkeeping, without the link to you. Deleting the app from your device removes the data stored on the device.
More about what we store is in the privacy policy.